FAQ

How can I contact Giolina Pet Supplies?

You can reach us at any time by visiting our Contact Us page. Simply fill out the contact form and our team will get back to you as soon as possible.

We aim to respond within 24 hours on business days.

 

What is your shipping policy?

For full details regarding shipping, handling, and delivery conditions, please visit our Shipping & Delivery page.

This page contains all relevant information for both domestic and international orders.

 

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your order at any time by visiting our Tracking page and entering your tracking number.

 

How much does shipping cost?

Shipping costs are calculated automatically at checkout and depend on your location and the weight of your order.

 

What is your return policy?

If you are not satisfied with your purchase, you may return eligible items within 30 days of receiving your order, provided the products are unused and in their original packaging.

Please visit our Returns & Refunds page for full details and conditions.

Are your products safe for pets?

Yes. Your pet’s safety and well-being are our top priority.

All products are carefully selected and meet high quality and safety standards.

 

What should I do if there is an issue with my order?

If you experience any issues with your order, please contact us via the Contact Us page and include your order number.

Our support team will assist you as quickly as possible.